Frequently Asked Questions
WE'VE MOVED! Mechanix Wear is now serving Canadian customers on Amazon.ca.
Please select from the following Frequently Asked Questions. Have a question you don't see? Give us a call or email our Customer Service Team.
- What is the Mechanix Wear Canada return policy?
- What shipping methods do you provide?
- Is the Mechanix Wear Canada online store secure?
- What is Mechanix Wear's warranty?
- How do I wash my Mechanix gloves?
- How do I find my glove size?
- Where can I find Mechanix Wear Canada products?
- Where does my order ship from?
- What payment options are available?
- How do I track my order?
- What are your business hours?
What is the Mechanix Wear Canada return policy?
Mechanix Wear Canada products are sold and fulfilled through Amazon.ca. Returns and exchanges are handled through Amazon's standard return process.
To start a return or exchange, go to Your Orders on Amazon.ca, select the Mechanix Wear item, and choose "Return or Replace Items." Most items can be returned within 30 days of delivery.
Refunds are issued to your original payment method once Amazon receives and processes the returned item. Please allow 1–2 billing cycles for the credit to appear on your statement.
Exchanges for a different size or style are subject to availability. If the item you want isn't in stock, a refund will be issued instead.
What shipping methods do you provide?
Shipping is handled by Amazon. Available speeds and costs depend on your Amazon.ca account, membership (including Prime, where applicable), and delivery address, and are shown at checkout.
Orders are typically processed within 1–2 business days before handoff to the carrier. During peak shopping periods (e.g., holidays), delivery times may be longer than usual — Amazon will display an updated estimate at checkout and in Your Orders.
Delivery to PO boxes may be limited depending on the shipping option selected.
Is the Mechanix Wear Canada online store secure?
Yes. All purchases are processed through Amazon.ca's secure checkout, which uses encryption to protect your payment and personal information. Mechanix Wear does not directly receive or store your credit card details — all payment processing and account security are managed by Amazon.
What is Mechanix Wear's warranty?
This is separate from Amazon's order fulfillment and return process. Mechanix Wear stands behind the quality of its products regardless of where you purchased them.
Should any Mechanix Wear product fail to perform due to a material or craftsmanship defect within 90 days of purchase, we will repair or replace it.
To start a warranty claim, contact Mechanix Wear's Customer Satisfaction Department by phone or email to receive a Return Authorization (RA) Number.
Please include the following with your warranty return package:
Mechanix Wear Return Authorization Number
Your name, return address, and phone number
A brief description of the issue and the service requested
A copy of your Amazon order confirmation or receipt
As required by law, products returned for warranty service must be washed beforehand.
Mechanix Wear is not responsible for packages lost in transit.
How do I wash my Mechanix gloves?
Washing instructions vary by product and are listed on the original packaging. General guidance:
Most Mechanix Wear gloves are machine washable. Wash in cold water with a mild detergent — no bleach or solvents. Air-dry only; do not machine dry or expose to direct heat.
Commercial Grade™ Leather gloves feature machine-washable leather. Wash periodically in cold water with mild detergent to remove salt and mineral buildup from perspiration. Air-dry only; do not machine dry.
CarbonX® fire-retardant gloves should be spot-cleaned with a damp cloth only, due to the natural leather palm. Do not machine dry or expose to direct heat.
Cold Weather gloves should be hand-washed with a mild detergent and air-dried. Do not machine dry or expose to direct heat.
How do I find my glove size?
Mechanix Wear offers men's, women's, and kids' sizing. View our size chart to find the right fit before ordering.
Where can I find Mechanix Wear Canada products?
In addition to Amazon.ca, Mechanix Wear products are available at over 15,000 retail stores, including Wal-Mart and Lowe's. For more information, call us toll-free at (877) 278-5822.
Where does my order ship from?
Orders are fulfilled and shipped from an Amazon fulfillment center. Exact shipping origin may vary depending on inventory location and delivery address.
What payment options are available?
All payments are processed securely through Amazon.ca checkout. Accepted methods include major credit and debit cards, Amazon Gift Cards, and Amazon Pay, depending on what's enabled on your account.
We are unable to process tax-exempt orders.
How do I track my order?
Order tracking is managed through Amazon:
Go to Your Orders on Amazon.ca and select the order to view its current status and tracking information.
If you have questions about a Mechanix Wear order that Amazon's tracking can't resolve, contact our Customer Satisfaction department at (877) 278-5822.
What are your business hours?
Our Customer Satisfaction team is available 9:00 AM – 5:30 PM Eastern Standard Time. We are closed during Provincial Holidays. Amazon's customer service, separate from ours, may have different hours for order-related issues.